Browsing All Posts published on »July, 2013«

An article in My Customer – Knowledge is power: Five ways to empower customers with knowledge

July 11, 2013

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Here’s a short piece in My Customer magazine around empowering customers with knowledge. My thanks to them for publishing it. “Knowledge is power: Five ways to empower customers with knowledge”   http://www.mycustomer.com/feature/experience/knowledge-power-five-ways-empower-customers-knowledge/165213  

An article in the Guardian – top tips for creating an online retail community

July 11, 2013

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I recently wrote a short piece for the Guardian’s Technology in Retail hub:   Top tips for creating an online retail community Off-site communities are useful for retailers, but more powerful is having an online community built directly into the main site   Thanks to the kind folk at the Guardian for posting it. You […]

ChromeOS a fail for business

July 5, 2013

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So we’ve been testing whether we can use ChromeOS / Chromebooks for our business. Sadly, the answer is basically a no. Having people using a pure internet OS is compelling for me – it really IT overheads, it makes the company’s employees mobile, it just keeps us that bit more agile. It worked great for […]